Service and support: Xiaomao Automation's all-round guarantee

In the field of intelligent manufacturing, stable operation of equipment and efficient service are the lifeline of continuous production of enterprises. Shenzhen Xiaomao Automation Technology Co., Ltd. has been deeply involved in the automation equipment industry for many years, always taking "customer needs first" as its service tenet, and building a service system covering the entire life cycle of equipment. From installation and commissioning to technical training, from rapid response to long-term maintenance, we provide worry-free protection for global customers with professional capabilities and innovative mechanisms.

Products we provide
Dispensing machine: rotary syringe dispensing machine, multi-head syringe dispensing machine, UV glue dispensing machine, piezoelectric valve dispensing machine hot melt glue dispensing machine, four-axis rotary hot melt glue dispensing machine, 300ml high temperature hot melt glue dispensing machine, 5 kg hot melt glue dispensing machine, silicone dispensing machine, rotary silicone dispensing machine, five-axis rotary silicone dispensing machine, 5 liter single-head silicone dispensing machine, 2.6 liter silicone dispensing machine, three-axis servo push glue silicone dispensing machine, online rotary silicone dispensing machine, AB glue dispensing machine, AB glue filling machine, desktop CCD visual dispensing machine, floor-standing visual dispensing machine, online visual dispensing machine, three-axis automatic coating machine, three-proof paint automatic coating machine, four-axis automatic coating machine, online coating machine.

Screw machine: single-station adsorption automatic screw locking machine, double-station adsorption automatic screw locking machine, face-to-face adsorption automatic screw locking machine, double-head double-feeder screw machine, floor-standing double-structure automatic screw locking machine, back-to-back automatic screw locking machine, air-blowing screw locking machine, adsorption rotary screw locking machine, double-rail double-feeding LED light board screw locking machine, floor-standing automatic screw locking machine, servo electric screw locking machine with unloading function, six-axis back-to-back automatic glue-dispensing screw locking machine, floor-standing automatic glue-dispensing screw locking machine, single-station automatic nut locking machine, double-station automatic nut locking machine, floor-standing automatic nut locking machine, double-station single electric screw blowing screw machine, double-station double electric screw blowing screw machine, non-standard stroke air blowing screw machine, double-station servo air blowing screw machine, non-standard customized air blowing screw machine, adsorption air-blowing integrated screw machine, floor-standing glue-dispensing screw locking machine, floor-standing air-blowing automatic screw locking machine, online air-blowing servo screw locking machine.

Soldering machine: single-station automatic soldering machine, single-station rotary automatic soldering machine, single-station double-head automatic soldering machine, double-station automatic soldering machine, double-station rotary automatic soldering machine, double-head double-station automatic soldering machine, six-axis double-head rotary automatic soldering machine, five-axis rotary automatic soldering machine, multi-head automatic soldering machine, automatic soldering machine with protective cover, floor-standing rotary soldering machine, automatic soldering foot cutting machine.

Equipment installation and commissioning: professional team, meticulous
Xiaomao Automation's equipment installation and commissioning service is the primary guarantee for customers after purchasing equipment. The company has an installation and commissioning team composed of senior engineers and technicians with more than ten years of experience. They not only have rich experience in installing automation equipment, but also are proficient in the technical details of various equipment. During the installation and commissioning process, the team will maintain close communication with customers to understand their actual needs and production processes to ensure accurate installation and efficient commissioning of the equipment.
During the installation phase, the team will strictly abide by the company's standard procedures. From equipment handling, positioning, installation to commissioning, every step is carefully designed and strictly controlled. During the debugging phase, the team will conduct comprehensive performance testing and functional verification of the equipment to ensure that the equipment can operate stably during the production process and achieve the expected results of the customer.

Technical training: all-round guidance to improve operational efficiency
In order to ensure that customers can use Xiaomao Automation's equipment proficiently, the company provides comprehensive technical training services. The training content not only covers the operation and maintenance of the equipment, but also includes aspects such as equipment performance optimization and troubleshooting. There are various training methods, including on-site training, online training and video tutorials, etc., to meet the needs of different customers.
On-site training is one of Xiaomao Automation's featured services. The company will send professional technicians to the customer's site for face-to-face guidance and demonstration to ensure that customers can fully master the equipment's operating skills. Online training and video tutorials provide customers with a more flexible way of learning. Customers can learn according to their own time and progress and improve their operating skills anytime, anywhere.

Maintenance: quick response to ensure stable production
Equipment maintenance is the key to ensuring long-term and stable operation of equipment. Xiaomao Automation has established a complete maintenance system, including regular inspections, preventive maintenance, troubleshooting and emergency repairs. The company has a dedicated after-sales service hotline to accept customer consultations and repair requests 24 hours a day.
Once the customer's repair information is received, the company will immediately start the rapid response mechanism and arrange professional technicians to troubleshoot and repair. The technicians will carry the necessary tools and spare parts and quickly arrive at the customer's site to conduct a comprehensive inspection and repair of the equipment. During the repair process, the technicians will maintain close communication with the customer, report the repair progress and solutions in a timely manner, and ensure that the equipment can resume normal operation as soon as possible.
In addition, Xiaomao Automation also regularly inspects and prevents equipment to detect and solve potential problems in a timely manner, reduce the failure rate of equipment, and extend the service life of equipment. The company will also provide customized maintenance solutions based on the actual needs and production processes of customers to meet the personalized needs of customers.

Customer Service: Professional and Enthusiastic, Winning Trust
The customer service team of  Xiaomao  has won wide praise from customers for its professional, enthusiastic and efficient service. Team members not only have rich knowledge and experience in automation equipment, but also have excellent communication skills and service awareness. They are always customer-centric, pay attention to customer needs and expectations, and actively provide solutions and suggestions to customers.
In the process of customer service, team members will always be patient and meticulous, listen carefully to customers' opinions and suggestions, and respond to customers' questions and needs in a timely manner. Whether it is equipment installation and commissioning, technical training or maintenance, team members will go all out to ensure that customers can enjoy the best service experience.

Customer evaluation: good reputation, trusted choice
Xiaomao Automation's service quality and professional ability have been recognized and praised by customers. Many customers said that the company's after-sales service team is professional, enthusiastic and efficient, and can quickly solve problems encountered during the use of the equipment. Some customers also shared their successful experiences and improvement suggestions in the process of using  Xiaomao  equipment, further proving the company's advantages and reputation in service.

For example, the head of TCL Technology, a well-known electronics manufacturer, said: "Xiaomao Automation's equipment has stable performance and easy operation, and more importantly, their after-sales service is in place. Whether it is equipment installation and commissioning or later maintenance, they can respond quickly and provide professional solutions. This makes us very relieved and makes us more trusting of  Xiaomao Automation's products and services."

Xiaomao Automation Technology Co., Ltd. always adheres to the customer-centric service concept and is committed to providing customers with a full-range and efficient after-sales service system. Through professional equipment installation and commissioning, technical training, maintenance and high-quality customer service, the company not only helps customers improve production efficiency and quality levels, but also wins the trust and reputation of customers.
In the future, Xiaomao Automation will continue to adhere to the principle of "quality first, service first" and continuously optimize and improve the after-sales service system. The company will actively explore new service models and technological innovations to better meet customer needs and expectations. At the same time, the company will also strengthen communication and cooperation with customers to jointly promote the development and progress of the automation industry.
In short,  Xiaomao 's all-round guarantee service will bring customers a better and more efficient service experience, help customers stand out in the fierce market competition, and achieve sustainable development and win-win results.